Trillia

Welcome to Trillia.io. Trillia provides website features and other products and services to you when you visit, register, browse and purchase on any sites associated with or run by Trillia, or use Trillia products or services. Trillia provides the Trillia marketplace subject to the following conditions.

By using the Trillia marketplace, you agree to these conditions. Please read them carefully.

1.1 Trillia.io acts as a central online location that allows users who comply with Trillia’s policies to offer, supply and purchase items at a mutually agreed price between the purchaser ("Buyer") and the supplier ("Supplier"). Trillia.io may amend any Terms at any time by posting the relevant amended and restated Terms on the Sites. By continuing to access or use the Services or the Sites, you agree that the amended and restated Terms will apply to you.

1.2 Parties other than Trillia.io sell product lines through the Trillia.io marketplace. If you purchase any of the products or services offered by these businesses or individuals, you are purchasing directly from those third parties, not from Trillia.io. Trillia.io is not responsible for examining or evaluating, and we do not warrant, the offerings of any of these businesses or individuals (including the content of their web sites). Trillia.io does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their terms and conditions of use.

2. Provision of Services

2.1 You must register as a user on the Sites in order to access and use some Services. Further, Trillia.io reserves the right, without prior notice, to restrict access to or use of certain Services (or any features within the Services) to users, or subject to other conditions that Trillia.io may impose in our discretion.

2.2 Services (or any features within the Services) may vary for different regions and countries. No warranty or representation is given that a particular Service or feature or function thereof or the same type and extent of the Service or features and functions thereof will be available for users. Trillia.io may in our sole discretion limit, deny or create different levels of access to and use of any Services (or any features within the Services) with respect to different users.

2.3 Trillia.io may launch, change, upgrade, impose conditions to, suspend, or stop any Services (or any features within the Services) without prior notice except that in case of a fee-based Service, such changes will not substantially adversely affect the ability of such paying users to enjoy that Service.

2.4 Some Services (or part thereof) may be provided by Trillia.io’s affiliates on behalf of Trillia.io.

3. Users Generally

3.1 As a condition of your access to and use of the Sites or Services, you agree that you will comply with all applicable laws and regulations when accessing or using the Sites or Services.

3.2 You agree that (a) you will not copy, reproduce, download, re-publish, sell, distribute or resell any Services or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc available on or through the Sites (the "Site Content"), and (b) you will not copy, reproduce, download, compile or otherwise use any Site Content for the purposes of operating a business that competes with Trillia.io, or otherwise commercially exploiting the Site Content. Systematic retrieval of Site Content from the Sites to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Trillia.io is prohibited. Use of any content or materials on the Sites for any purpose not expressly permitted in the Terms is prohibited.

3.3 You agree not to undertake any action to undermine the integrity of the computer systems or networks of Trillia.io and/or any other user nor to gain unauthorized access to such computer systems or networks.

4. User Accounts

4.1 User must be registered on the Sites to access or use some Services (a registered user is also referred to as a "user" below). Except with Trillia.io’s approval, one user may only register one user account on the Sites. Trillia.io may cancel or terminate a user’s account if Trillia.io has reasons to suspect that the user has concurrently registered or is in control of two or more user accounts. Further, Trillia.io may reject user’s application for registration for any reason.

4.2 Upon registration on the Sites, Trillia.io shall assign an account and issue a user ID and password (the latter shall be chosen by a user during registration) to each registered user.

4.3 A set of User ID and password is unique to a single account. Each user shall be solely responsible for maintaining the confidentiality and security of your User ID and password and for all use of and activities that occur under your account (whether such use or activities are authorized or not). User agrees to notify Trillia.io immediately if you become aware of any unauthorized use of your password or your account or any other breach of security of your account.

4.4 User agrees that all use of the Sites and Services, and all activities that occur under your account (including without limitation, posting any company or product information, clicking to accept any Additional Agreements or rules, subscribing to or making any payment for any services, sending emails using the email account or sending SMS) will be deemed to have been authorized by the user.

4.5 User acknowledges that sharing of your account with other persons, or allowing multiple users outside of your business entity to use your account (collectively, "multiple use"), may cause irreparable harm to Trillia.io, third party businesses or other users of the Sites. User shall indemnify Trillia.io, our affiliates, directors, employees, agents and representatives against any loss or damages (including but not limited to loss of profits) suffered as a result of the multiple use of your account and the sharing of your password within or outside your entity. User also agrees that in case of the multiple use of your account or user’s failure to maintain the security of your account, Trillia.io shall not be liable for any loss or damages arising from such a breach and shall have the right to suspend or terminate user’s account without liability to the user.

5. User’s Responsibilities

5.1 Each user represents, warrants and agrees that (a) you have full power and authority to accept the Terms, to grant the license and authorization and to perform the obligations hereunder; (b) your access and use of the Sites and Services will be for business or government purposes only; and (c) for users who are business entities, the address you provide when registering is the principal place of operation of your business or government entity. For purposes of this provision, a branch or liaison office will not be considered a separate entity and your principal place of business will be deemed to be that of your head office.

5.2 The user will be required to provide information or material about your entity, business or products/services as part of the registration process on the Sites for your access to and use of any Service or the user account. Each user represents, warrants and agrees that (a) such information and material whether submitted during the registration process or thereafter throughout the continuation of the use of the Sites or Service is true, accurate, current and complete, and (b) you will maintain and promptly amend all information and material to keep it true, accurate, current and complete.

5.6 Each user further represents, warrants and agrees that you shall/are:

  • a) carry on your activities on the Sites in compliance with any applicable laws and regulations;
  • b) conduct your business transactions with other users of the Sites in good faith;
  • c) carry on your activities in accordance with the Terms and any applicable Additional Agreements;
  • d) not use the Services or Sites to defraud any person or entity (including without limitation sale of stolen items, use of stolen credit/debit cards);
  • e) not impersonate any person or entity, misrepresent yourself or your affiliation with any person or entity;
  • f) not engage in spamming or phishing;
  • g) not engage in any other unlawful activities (including without limitation those which would constitute a criminal offence, give rise to civil liability, etc) or encourage or abet any unlawful activities;
  • h) not involve attempts to copy, reproduce, exploit or expropriate Trillia.io’s various proprietary directories, databases and listings;
  • i) not involve any computer viruses or other destructive devices and codes that have the effect of damaging, interfering with, intercepting or expropriating any software or hardware system, data or personal information;
  • j) not involve any scheme to undermine the integrity of the data, systems or networks used by Trillia.io and/or any user of the Sites or gain unauthorized access to such data, systems or networks;
  • k) not, and your director(s), officer(s), controlling party/ies, affiliates and legal jurisdiction in which any of the foregoing persons or entities is organized or has operations are not, persons or entities that are subject to any economic or fraud sanctions of any governmental, international or regulatory entities; and
  • l) not engage in any activities that would otherwise create any liability for Trillia.io or our affiliates.

5.7 The user may not use the Sites, Services or user account to engage in activities which are identical or similar to Trillia.io’s marketplace business.

5.8 If the user provides a business referee, the user represents, warrants and agrees that you have obtained all necessary consents, approvals and waivers from such referee to (a) act as your business referee; (b) post and publish their contact details and information, reference letters and comments on their behalf; and (c) that third parties may contact such business referees to support claims or statements made about you. You further warrant and agree that all reference letters and comments are true and accurate and third parties may contact the business referees without the need to obtain your consent.

5.9 The user agrees to provide all necessary information, materials and approval, and render all reasonable assistance and cooperation necessary for Trillia.io’s provision of the Services, evaluating whether user has breached the Terms and/or handling any complaint against the user. If the user’s failure to do so results in delay in, or suspension or termination of, the provision of any Service, Trillia.io shall not be obliged to extend the relevant service period nor be liable for any loss or damages arising out of or in connection with such delay, suspension or termination.

5.10 User acknowledges and agrees that Trillia.io reserves the right to, but shall not be required to actively monitor or exercise any editorial control whatsoever over the content of any message or material or information (including user content) created, obtained or accessible through the Services or Sites. Trillia.io does not endorse, verify or otherwise certify the contents of any comments or other material or information (including user content) created, submitted, posted, displayed or otherwise made by any user. Each user is solely responsible for the contents of their communications and may be held legally liable or accountable for the content of their comments or other material or information.

5.11 The user acknowledges and agrees that the Sites and Services may only be used by businesses, governments and their representatives for business use and not for individual consumers or for personal use.

5.12 The user acknowledges and agrees that each user is solely responsible for observing applicable laws and regulations in its respective jurisdictions to ensure that all access and use of the Site and Services are in compliance with the same.

6. Breaches by Users

6.1 Trillia.io reserves the right in our sole discretion to remove, modify or reject any user content that you submit to, post or display on the Sites which we reasonably believe is unlawful, violates the Terms, could subject Trillia.io or our affiliates to liability, or is otherwise found inappropriate in Trillia.io’s sole discretion.

6.2 If any user breaches any Terms, or if Trillia.io has reasonable grounds to believe that a user is in breach of any Terms, Trillia.io shall have the right to take such disciplinary actions as it deems appropriate, including without limitation:

  • (i) suspending or terminating the user’s account and any and all accounts determined to be related to such account by Trillia.io in its sole discretion without liability for any losses or damages arising out of or in connection with such suspension or termination;
  • (ii) restricting, downgrading, suspending or terminating the subscription of, access to, or current or future use of any Service;
  • (iii) removing any product listings or other user content that the user has submitted, posted or displayed, or imposing restrictions on the number of product listings or user content that the user may post or display;
  • (iv) imposing other restrictions on the user’s use of any features or functions of any Service as Trillia.io may consider appropriate in its sole discretion; and
  • (v) any other corrective actions, discipline or penalties as Trillia.io may deem necessary or appropriate in its sole discretion.

6.3 Without limiting the generality of the provisions of the Terms, a user would be considered as being in breach of the Terms in any of the following circumstances:

  • a) upon complaint or claim from any third party, Trillia.io has reasonable grounds to believe that such user has wilfully or materially failed to perform their contract with such third party including without limitation where (i) a user who supplies products or services using the Sites and Services has failed to deliver any items ordered by such third party after receipt of the purchase price, or (ii) where the items such user has delivered materially fail to meet the terms and descriptions outlined in your contract with such third party,
  • b) Trillia.io has reasonable grounds to suspect that such user has used a stolen credit card or other false or misleading information in any transaction with a counter party,
  • c) Trillia.io has reasonable grounds to suspect that any information provided by the user is not current or complete or is untrue, inaccurate, or misleading, or
  • d) Trillia.io believes that the user’s actions may cause financial loss or legal liability to Trillia.io or our affiliates or any other users.

6.4 Trillia.io reserves the right to cooperate fully with governmental or regulatory authorities, law enforcement bodies, private investigators and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing. Further, to the extent permitted by applicable laws and policies, Trillia.io may disclose the user's identity, contact information and/or information regarding the user's account(s), transactions or activities carried out on or via the Site, if requested by a government, regulatory or law enforcement body or an injured third party, or as a result of a subpoena or other legal action. Trillia.io shall not be liable for damages or results arising from such disclosure, and user agrees not to bring any action or claim against Trillia.io for such disclosure.

6.5 Trillia.io may, at any time and in our reasonable discretion, impose limitations on, suspend or terminate the user’s use of any Service or the Sites without being liable to the user if Trillia.io has received notice that the user is in breach of any agreement or undertaking with any affiliate of Trillia.io including without limitation Taobao, Alipay, China Yahoo! and such breach involves or is reasonably suspected to involve dishonest or fraudulent activities. Trillia.io reserves the right to, but shall not be required to investigate such breach or request confirmation from the user.

6.6 Each user agrees to indemnify Trillia.io, our affiliates, directors, employees, agents and representatives and to hold them harmless, from any and all damages, losses, claims and liabilities (including legal costs on a full indemnity basis) which may arise from your submission, posting or display of any user content, from your access to or use of the Sites or Services, or from your breach of the Terms or any Additional Agreements.

6.7 Each user further agrees that Trillia.io is not responsible, and shall have no liability to you or anyone else for any user content or other material transmitted through the Sites or Services, including fraudulent, untrue, misleading, inaccurate, defamatory, offensive or illicit material and that the risk of damage from such user content or other material rests entirely with the user. Trillia.io reserves the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by the user, in which event the user shall cooperate with Trillia.io in asserting any available defences.

7. Health-Related Content

7.1 Any health-related content residing on the marketplace describes general principles of health care that should not be construed as specific instructions for individual patients. It is not intended as a substitute for a consultation with medically trained physicians, and should not be used to diagnose or treat a health problem without proper diagnosis. It is for reference only and should not be used to determine treatment for specific medical conditions—only a health care provider can do that. The marketplace and its health-related information and resources are not intended and must not be taken as the rendering of medical, nursing or professional health care advice or services, or the practice of medicine, nursing or professional health care in any jurisdiction. Information provided should be discussed with a physician, pharmacist, nurse or other licensed health care professional before the provision of it. It is the end-user’s responsibility to check product information (including package inserts) regarding dosage, precautions, warnings, interactions and contraindications before administering or using any device, drug, herb, vitamin or supplement discussed on this marketplace.

7.2 You understand and agree that in no event will Trillia.io be liable for any decision made or action taken in reliance on the information contained on, or accessible through, the marketplace. Reliance on any information provided by, or otherwise appearing on, the marketplace is solely at the risk of the buyer.

7.3 Proper treatment of health conditions depends upon a number of factors, including, but not limited to, medical history, diet, lifestyle and medication regimen. Your health care provider can best assess and address your individual health care needs. You should consult with your health care provider before starting a new diet, fitness or supplement regimen. Under a medical crisis, please contact your local emergency assistance service immediately.

8. Transactions Between Buyers and Sellers

8.1 Through the Sites, Trillia.io provides electronic web-based platforms for exchanging information between buyers and sellers of products and services. Trillia.io additionally provides electronic web-based transaction platforms for users to place, accept, conclude, manage and fulfill orders for the provision of products and services online within the Sites subject to the terms of the Transaction Services Agreement. However, for any Services, Trillia.io does not represent either the seller or the buyer in specific transactions. Trillia.io does not control and is not liable or responsible for the quality, safety, lawfulness or availability of the products or services offered for sale on the Sites, the ability of the sellers to complete a sale or the ability of buyers to complete a purchase.

8.2 Users are hereby made aware that there may be risks of dealing with people acting under false pretences. Trillia.io uses several techniques to verify the accuracy of certain information our paying users provide us when they register for a paying usership service on the Sites. However, because user verification on the Internet is difficult, Trillia.io cannot and does not confirm each user's purported identity (including, without limitation, paying users). We encourage you to use various means, as well as common sense, to evaluate with whom you are dealing.

8.3 Buyers and sellers accessing or using the Sites or Services shall assume the risks of conducting any purchase and sale transactions in connection with or through the Sites or Services. Buyer and sellers accessing or using the Site or Services shall also fully assume all risks of liability or harm of any kind arising out of or in connection with any subsequent activity relating to the products or services that are the subject of the transactions on the Sites. Examples of such risks shall include, but are not limited to, mis-representation of products and services, fraudulent schemes, unsatisfactory product quality, failure to meet specifications, defective or dangerous products, unlawful products, delay or default in delivery or payment, cost mis-calculations, breach of warranty, breach of contract, transportation accidents, the risk that the manufacture, importation, export, distribution, offer, display, purchase, sale and/or use of products or services offered or displayed on the Sites may violate or may be asserted to violate Third Party Rights, and the risk that users may incur costs of defense or other costs in connection with third parties’ assertion of Third Party Rights, or in connection with any claims by any party that they are entitled to defense or indemnification in relation to the assertion of rights, demands or claims by claimants of Third Party Rights. Examples of such risks also include the risk of claims from consumers, other purchasers, end-users of products or other third parties that they have suffered injuries or harm from their use of the products obtained through the Sites or Services. All of the foregoing risks are referred to as "Transaction Risks". Trillia.io is not liable or responsible for any damages, claims, liabilities, costs, harm, inconveniences, business disruptions or expenditures of any kind that may arise a result of or in connection with any Transaction Risks.

8.4 Buyers and sellers on the Sites are solely responsible for setting out and performance of the terms and conditions of the transactions conducted on, through or as a result of use of the Sites or Services, including, without limitation, terms regarding payment, returns, warranties, shipping, insurance, fees, taxes, title, licenses, fines, permits, handling, transportation and storage, subject to any additional obligations imposed under the Transactional Services Agreement (and in particular, clause 3.2).

8.5 User agrees to provide all information and materials as may be reasonably required by Trillia.io in connection with your transactions conducted on, through or as a result of use of the Sites or Services. Trillia.io has the right to suspend or terminate any user’s account if the user fails to provide the required information and materials without liability for any losses or damages arising out of or in connection with such suspension or termination.

8.6 In the event that any user has a dispute with any party to a transaction, such user agrees to release and indemnify Trillia.io (and our agents, affiliates, directors, officers and employees) from all claims, demands, actions, proceedings, costs, expenses and damages (including without limitation any actual, special, incidental or consequential damages) arising out of or in connection with such dispute or the transaction.

9. Force Majeure

9.1 Under no circumstances shall Trillia.io be held liable for any delay or failure or disruption of the content or the Services accessed or delivered through the Sites resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE TRILLIA SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE TRILLIA SERVICES ARE PROVIDED BY TRILLIA ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. TRILLIA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE TRILLIA SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE TRILLIA SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE TRILLIA SERVICES IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY LAW, TRILLIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TRILLIA DOES NOT WARRANT THAT THE TRILLIA SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE TRILLIA SERVICES, TRILLIA'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM TRILLIA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, TRILLIA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY TRILLIA SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY TRILLIA SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

APPLICABLE LAW

By using any Trillia Services, you agree that the laws of the Republic of Singapore will govern these Conditions of Use and any dispute of any sort that might arise between you and Trillia.io