1. Introduction

1.1 Trillia recognizes the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy ("Privacy Policy" or "Policy") is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. If you have any questions regarding this information or our privacy practices, please contact us at

1.2 By using or accessing the services provided by Trillia, registering for an account with us, visiting our website, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you consent to us collecting, using, disclosing and/or processing your personal data as described herein. We may revise this Privacy Policy but the most current version will always be at this link.

2. What Personal Information Does Trillia Gather?

2.1 The information we learn from customers helps us personalize and continually improve your Trillia experience. Here are the types of information we gather.

  • (i) Information You Give Us: We receive and store any information you enter on our web site or give us in any other way. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
  • (ii) Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Trillia or advertisements and other content served by or on behalf of Trillia on other Web sites. Click here to see examples of the information we receive.
  • (iii) Mobile: When you download or use apps created by Trillia or our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content.
  • (iv) E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Trillia if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers.
  • (v) Information from Other Sources: We might receive information about you from other sources and add it to our account information.

2.2 Trillia's platform allows administrators to use APIs with third party applications to alter or provide new functionalities in the marketplace. Trillia is not responsible for and has no control over how these apps function.

2.3 Trillia will not rent or sell personal data to anyone. We will not disclose your personal data to third parties, except as required in the course of providing our services or for internal reporting purposes as described above. Other than to contractors and affiliated organizations, we disclose personal data only in response to a subpoena, court order or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Trillia, third parties or the public at large.

3. Sharing of Information We Collect

3.1 We may disclose personal information that you provide to us via Trillia’s marketplace to our subsidiaries and affiliates (including those located outside the European Economic Area) as well as to the following third parties under certain conditions:

  • (i) Contractors, business partners and service providers we use to support our business or who provide services on our behalf. Personal information is shared only to the extent necessary for the third party to provide specific services or functions. These third parties (and any subcontractors) are subject to strict data processing requirements and are restricted from utilizing, sharing or retaining your personal information for any other purpose.
  • (ii) A buyer or acquirer in the event of merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution or liquidation). In such case personal information held by us about our website visitors will be among the assets transferred.
  • (iii) Our Customers when we provide you with their products and services you have requested.
  • (iv) Customers to enable them to provide their website users with information, products or services that such users request.
  • (v) If you ask us to contact you about goods and services that may be of interest to you, we may use your personal information or permit selected third parties to use your personal information to provide you with such services.

We may also disclose your personal information to the forgoing third parties or others:

  • (i) To facilitate communications with you or between you and the companies that appear on the Trillia Websites or newsletters.
  • (ii) To comply with any court order or other legal obligation.
  • (iii) In response to lawful requests by public authorities, government, law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests) or to meet national security or law enforcement requirements. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
  • (iv) To enforce or apply our Terms or terms of any other agreement, including agreement between user and Trillia pursuant to which the user decided to access the marketplace
  • (v) To protect the rights, property, or safety of Trillia, our users, and our user's website visitors or others.
  • (vi) To prevent or stop activity we consider to be illegal or unethical.

Solely with regard to the Trillia Websites, we aggregate information we collect to provide usage reports to Customers who advertise or provide other services on Trillia Websites.

4. Links to other websites

4.1 Our Sites may contain links to other websites of interest. We do not have any control over those websites. We are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Privacy Policy.

5. Amendments

5.1 This Privacy Policy may be amended, including with changes, additions and deletions, from time to time in our sole discretion. Your continued use of our Site following any amendments indicates that you accept the amendments. You should check this Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.

6. Transfer of Personal Data Outside the EU/EEA

6.1 Trillia Private Limited is a Singaporean company, we provide services to individuals and companies. Our technology processes data from users around the world. Accordingly, Trillia might transmit your personal information outside of the country, state, or province in which you are located.

6.2 Trillia complies with the EU GDPR (General Data Processing Regulation), regarding the collection, use and retention of personal information from data subjects in the European Economic Area (EEA). In this regard, we have adhered to the principles of notice, choice, accountability for onward transfers, security, data integrity and purpose limitation, access, recourse, enforcement and liability.

Residents of EEA

If you are located in the EEA and believe that your personal information has been used in a manner that is not consistent with the relevant privacy policies listed above, please contact us using the information below. If your complaint or dispute remains unresolved, you may also contact the International Centre for Dispute Resolution®, the international division of the American Arbitration Association® (ICDR/AAA). This organization provides independent dispute resolution services, at no charge to you. ICDR/AAA can be contacted at

If, after attempting to resolve a dispute through ICDR/AAA, you feel that your concerns about the use of your personal information have not been resolved, you may seek resolution of the issue through binding arbitration. For more information about the binding arbitration process, please visit

If you are located in the EEA, you have certain rights under European law with respect to your personal data, including the right to request access to, correct, amend, delete, or limit the use of your personal data. If you are a merchant, a partner, a visitor of Trillia’s websites, or a user of Trillia’s support services and wish to exercise these rights, please reach out to us using the contact information below. If you are a buyer and wish to exercise these rights, please contact the merchants you interacted with directly. We serve as a processor on their behalf and can only forward your request to them to allow them to respond.

Additionally, if you are located in the EEA, we note that we are generally processing your information in order to fulfill contracts we might have with you (for example if you make an order through an Trillia site), or otherwise to pursue our legitimate business interests listed above, unless we are required by law to obtain your consent for a particular processing operation.

For any questions or notice, please contact our Privacy Officer at:
34 Boon Leat Terrace, 04-17
Singapore, 119866